IT Service Officer

Apply now Job no: 496138
Work type: Full time
Location: Hong Kong
Categories: Business Support

KPMG IT Service provides essential technology based services to the firm. We deliver the background technology such as email and other systems essential to working in today’s marketplace. We also work directly with KPMG’s businesses to develop, deliver and support business applications essential to winning and doing business.

 

Responsibilities

  • Handle requests and answer users’ queries at the IT Services Desk
  • Deliver 1st level and frontline technical support on IT related matters, including computer hardware, software and services
  • Provide Troubleshooting services and identify users’ problems
  • Facilitate ticket logging, screening and branching for 2nd level support
  • Assist in the monthly ITS management reporting and ad hoc service
  • Maintain IT fixed asset records, software inventory and IT supplies inventory
  • Shift working time and location is required

 

Experience

  • Diploma holder or above in IT or other related discipline
  • At least 1 year experience in IT support or related fields
  • A knowledge of PC Windows 7 environment and standard Microsoft applications (e.g. Outlook, Excel, Powerpoint) and Adobe Acrobat
  • Excellent communication and interpersonal skills
  • Proven time management skills and able to work under pressure
  • Good command of spoken and written English with Cantonese and/or Mandarin

Advertised: China Standard Time

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